Return and Cancellation Policy
Plussizenepal.com’s Transaction Services are designed to facilitate registered members of the Sites to place, accept, conclude, manage and fulfill orders for the provision of products and services online within the Sites (“Online Transactions”), which may include certain services which will be either supported by (i) IME Pay, E-sewa Khalti and Mobile banking, or (ii) plussizenepal.com or its affiliates and sub-contractors, plussizenepal.com reserves the right to change, upgrade, modify, limit or suspend the Transaction Services or any of its related functionalities or applications at any time temporarily or permanently without prior notice without any liability for any losses or damages arising out of or in connection with such suspension or termination. plussizenepal.com further reserves the right but shall not be obliged to introduce new features, functionalities or applications to the Transaction Services or to future versions of the Transaction Services. All new features, functionalities, applications, modifications, upgrades and alterations shall be governed by this Agreement, unless otherwise expressly stated by plussizenepal.com.
2.2 Members Only. plussizenepal.com’s Transaction Services are only available to registered members of the Sites. If your subscription to the paid or free membership of the Sites expires or is terminated early for any reason, you are not eligible to use the Transaction Services. In the event that you have a valid Online Transaction under this Agreement at the point at which your paid or free membership registration on the Sites is terminated, plussizenepal.com shall have the full discretion and authority to refund to Buyer and/or release to Seller (both Buyer and Seller as defined below) all or part of the funds under the Online Transactions as plussizenepal.com considers appropriate in its sole discretion. If you are a Seller, you are required to provide a valid bank account subject to verification and confirmation by plussizenepal.com and our affiliates.
2.3 Types of Transactions. plussizenepal.com’s Transaction Services are available to those types of Online Transactions permitted by plussizenepal.com only. For any type of Online Transactions, plussizenepal.com may limit any or all of the Transaction Services to a specified group of members in accordance with the relevant Transactional Terms. The types of Online Transactions and other benefits, features and functions of the Transaction Services available to a registered member may vary for different countries and regions. No warranty or representation is given that the same type and extent of transactions, benefits, features and functions will be available to all members.
2.4 Lawful Items. The products or services of an Online Transaction using the Transaction Services must be lawful items and must not be otherwise prohibited or restricted by this clause 2.4. You shall not use the Transaction Services in connection with any Online Transaction that:
(a) may infringe plussizenepal.com’s or any third party’s legitimate or proprietary rights including but not limited to copyright, trademark right, patent or other intellectual property rights;
(b) may be in breach of the Product Listing Policyor the Intellectual Property Right (IPR) Protection Policyfor plussizenepal.com, or the plussizenepal Product Listing Policyand the plussizenepal Intellectual Property Right (IPR) Protection Policy; or
(c) may be in breach of other terms of this Agreement including, but not limited to, the Transactional Terms, the General Terms and the plussizenepal.com Supplemental Services Agreement.
plussizenepal.com shall have the right to refuse or cancel any Online Transaction which it determines in its sole discretion to be in breach of this clause 2.4.
2.5 Refuse or Cancel Transactions. Apart from clause 2.4, plussizenepal.com reserves the right, at our sole discretion, to refuse or cancel any Online Transaction for any reason without any liability for any losses or damages arising out of or in connection with such refusal or cancellation. Some situations that may result in an Online Transaction being rejected or cancelled include where problems are identified by our credit and fraud control department, where plussizenepal.com has reason to believe the Online Transaction is unauthorized, violates any law, rule or regulations or may otherwise subject plussizenepal.com or any of our affiliates to liability.plussizenepal.com may also require additional verifications or information for any Online Transaction, and you agree to provide such verifications and information to plussizenepal.com upon request.
2.6 Mastercard, Esewa, Khalti, IME Pay or Mobile Banking Services and plussizenepal.com Supplemental Services.
(a)(i) plussizenepal.com may, through Mastercard, Esewa, Khalti, IME Pay or Mobile Banking, provide certain services for certain Online Transactions (“Mastercard, Esewa, Khalti, IME Pay or Mobile Banking Services”). Mastercard, Esewa, Khalti, IME Pay or Mobile Banking Services are provided by Mastercard, Esewa, Khalti, IME Pay or Mobile Banking Singapore E-Commerce Private Limited and its affiliates (collectively, “Mastercard, Esewa, Khalti, IME Pay or Mobile Banking”) to receive payment of funds in support of Sites for the Online Transactions. The Mastercard, Esewa, Khalti, IME Pay or Mobile Banking Services are provided in accordance with the terms and conditions set out in the Mastercard, Esewa, Khalti, IME Pay or Mobile Banking Services Agreement.
(a)(ii) plussizenepal.com may, through its affiliates or sub-contractors provide certain services for certain Online Transactions (“plussizenepal.com Supplemental Services”). plussizenepal.com Supplemental Services are provided by plussizenepal.com or its affiliates or subcontractors to receive payment of funds in support of Sites for the Online Transactions. The plussizenepal.com Supplemental Services are provided in accordance with the terms and conditions set out in the plussizenepal.com Supplemental Services Agreement.
(b) Buyer Protection Plan. plussizenepal.com may also provide buyer protection plan for certain Online Transactions. In case of Seller who has been offered to subscribe to the buyer protection plan, upon entering into a separate agreement with Mastercard, Esewa, Khalti, IME Pay or Mobile Banking or plussizenepal.com (as the case may be), Seller may be required to provide deposits using the methods as designated by Mastercard, Esewa, Khalti, IME Pay or Mobile Banking or plussizenepal.com on the Sites to secure Seller’s due performance of obligations under the relevant buyer protection plan. Seller agrees to permit and hereby authorizes plussizenepal.com to deduct, withhold and dispose any deposits provided in accordance with the terms under the relevant buyer protection plan. Buyer acknowledges and agrees that the protection afforded to you under a buyer protection plan applies to those Online Transactions where the Seller subscribed to such plan and the purchase falls within the buyer protection plan’s scope and (i) Mastercard, Esewa, Khalti, IME Pay or Mobile Banking Services under clause 3.4 of the Mastercard, Esewa, Khalti, IME Pay or Mobile Banking Services Agreementand (ii) plussizenepal.com Supplemental Services under clause 3.4 of the plussizenepal.com Supplemental Services Agreementwill not be applicable to you for such Online Transactions if Seller subscribed to buyer protection plan and such plan already covers your purchase. Buyer acknowledges and agrees plussizenepal.com and Seller may add guarantees for the Seller on such Online Transactions within the scope of buyer protection plan without further notifying Buyer. The guarantee service will be performed, revised, suspended and/or terminated according to the agreement reached between the guarantee service provider and the Seller.
2.7 Transactional Terms. plussizenepal.com may impose additional restrictions, limitations and prohibitions as well as penalties on any type of Online Transactions for any violations in the relevant Transactional Terms without any liability for any losses or damages arising out of or in connection with such restrictions, limitations, prohibitions and penalties. The above restrictions, limitations, prohibitions and penalties out of legal compliance requirements shall not be construed as any form of control over Online Transactions by plussizenepal.com.
2.8 Disputes between Buyers and Sellers. You agree that any Dispute arising between you and the other party to an Online Transaction will be handled in accordance with clause 10, and that plussizenepal.com shall have the full right and power to make a determination for such Dispute or to delegate or sub-contract such power to another party. Upon receipt of a Dispute, plussizenepal.com shall have the right to request either or both of Buyer and Seller to provide supporting documents. You agree that plussizenepal.com shall have the absolute discretion to reject or receive any supporting document. You also acknowledge that plussizenepal.com is not a judicial or arbitration institution and will make the determinations only as an ordinary non-professional person. Further, we do not warrant that the supporting documents that the parties to the Dispute submit will be true, complete or accurate. You agree not to hold plussizenepal.com and our affiliates liable for any material which is untrue or misleading.You agree to release and indemnify plussizenepal.com (and our agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such dispute.
2.9 Powers of plussizenepal.com. You expressly acknowledge and agree that plussizenepal.com may, but are not required to reject or cancel an Online Transaction without any liability for any losses or damages arising out of or in connection with such refusal or cancellation and to make a determination on any dispute between buyer and seller including the remittance of the funds under an online transaction that are held by Mastercard, Esewa, Khalti, IME Pay or Mobile Banking as instructed by plussizenepal.com in accordance with this Agreement, the Mastercard, Esewa, Khalti, IME Pay or Mobile Banking Services Agreement, and the relevant Transactional Terms. You also acknowledge that this Agreement, the Mastercard, Esewa, Khalti, IME Pay or Mobile Banking Services Agreement, theplussizenepal.com Supplemental Services Agreementand the relevant Transactional Terms may not cover all issues that may arise in connection with an Online Transaction. You agree and accept that plussizenepal.com shall have the right to modify or supplement the Transactional Terms at any time, except to the extent prohibited by applicable law. You further agree and accept that plussizenepal.com shall have the right to make determinations wherever plussizenepal.com considers appropriate having regard to the evidence received by us, commonly accepted principles and practices in the relevant industries and interests of both Buyer and Seller regardless whether the issue in question has been expressly addressed in the Transactional Terms or this Agreement, except to the extent prohibited by applicable law. The above refusal or cancellation out of legal compliance requirements shall not be construed as the control over Online Transactions by plussizenepal.com.
2.10 plussizenepal.com’s Records. In case of any dispute in connection with any Online Transaction, the records of plussizenepal.com shall take precedence and be conclusive, except to the extent prohibited by applicable law.
2.11 Transactions involving a third-party finance provider.
You agree that:
a) plussizenepal.com does not guarantee any third-party finance provider (the “Lender”) will provide financing to Buyer (defined in clause 3 below) in connection with the Online Transaction and shall not be held liable to either Buyer or Seller (defined in clause 3 below) in connection with any third-party financing in connection with the Online Transaction;
b) each of Buyer and Seller hereby authorizes plussizenepal.com to disclose information related to Buyer, Seller and/or the Online Transaction to the Lender in connection with the Lender’s provision of financing for the Online Transaction; and
c) any dispute with the Lender in connection with the Online Transaction shall be resolved between the Lender and the Buyer. Notwithstanding the power given to plussizenepal.com under this Agreement, it is not plussizenepal.com’s obligation to resolve or assist in any way in the resolution of such dispute.